Refund Policy Purchases in our online shop
There are 3 simple rules for returns
Within 30 days of purchase
Unworn and unused with original tags still attached
In the original packaging which must be in the original condition
If the product is faulty when you receive it you may choose to return the product to Love Rara Ltd for a full refund or exchange. Please note: Faulty items MUST be reported to us via email within 7 days of receiving your order. Please feel free to Contact us before returning the order. Faults will be assessed by our Customer Service Team and we may also consult with the supplier or manufacturer. If the product is found to be faulty you will receive a full refund, otherwise the product will be returned to you.
Refunds will only be issued in accordance with our returns policy and will only be made to the original account used for payment.
Any new, unused mermaid tail can be returned or exchanged within 30 days EXCEPT CUSTOM TAILS. Because our custom size and custom design tails are made specifically for you, they cannot be returned, so be sure to choose your sizes carefully and review before submitting. We offer a special guarantee on our Atlantis, Mermaidens and Limited Edition mermaid tails that now feature our patented Tip Reinforcement Technology. Please see details of the new 1-Year Tail Tip Warranty below for more information on our Fin Fun Mermaid Tails policies.
OTHER UNUSED PRODUCTS
We happily accept returns and exchanges on new, unused products up to 30 days from the date-of-purchase if they are not clearance or discontinued items. Any merchandise that has been worn or damaged through use cannot be returned or exchanged, with the exception of our Mermaid Tails that qualify for the 1-Year Tail Tip Warranty.
Please shop our clearance and discontinued items carefully, as they are final sales and cannot be returned, exchanged or replaced.
Please retain your order information to assist in verifying purchase date. Your refund can be issued to the original payment method or to a Love Rara gift card that can be used on our site. Unfortunately, we are not able to offer refunds of the original shipping costs, and the customer is responsible for the cost to ship back the returned or exchanged item. Remember, all clearance and discontinued items are excluded and are not returnable, refundable, or replaceable.
This means that, if a product was purchased between these dates and has not been used or worn, you may exchange or return it for refund up until January 31, 2020. Any product that has been used or worn cannot be returned, with the exception of Mermaid Tails covered by the 1-Year Tail Tip Warranty. This allows us to maintain the integrity of our inventory and keep our customers happy.
To start the return or exchange process, please email us firstname.lastname@example.org